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An adventure with the customer experience community

8. - 10. September 2023

Wake & Camp @ Kiessee Ruhlsdorf, close to Berlin

Get your ticket ūü•≥


CX-Festival - Edition 1

This 2-day, 2-night event is the perfect opportunity meet the CX community and to immerse yourself in the world of CX.


Some of the topics that we will cover during the festival include

AI & Automation

Explore the latest trends and innovations in AI and automation and discover how they can help enhance CX and customer engagement.

Cross functional collaboration

Learn how to break down silos, build cross-functional teams, and foster collaboration to deliver exceptional customer experiences.

Future of CX

Get inspired by visionary ideas and strategies for creating customer-centric organizations and shaping the future of CX.


  • Get inspired by great speakers
  • Join workshops
  • Network with great people
  • Enjoy and recreate
  • Have fun!


We want to get inspired by experiences, learn from failures or get a glimpse into the future by dreamers. The stage is a place for knowledge sharing rather than marketing pitches.

Pierce Buckley
Sarah Paulsen
Tagesspiegel Berlin
Marcus Walena
Aileen Beuchert
Martin Picard
Laura L√ľtkes
E. Breuninger
Felix Starzer
Siri Strittmatter
David Weber
Floyt Mobility / billiger-mietwagen
Louisa Treutle
Kapten & Son
Alex Holtappels
Kristin Br√ľckner
Florian Hommeyer
Martin Lutz
Joseph Hotter
Reetu Kainulainen
Ultimate AI
Ben Chapple
Marley Spoon
Julian Hertzog
Robert Cwicinski
Chat Bot
to be announced shortly

Sounds exciting, right?

We promise, it is.

Tickets are now available

For all upcoming CX Festival related happenings

We are better together

The festival is designed to explore the latest trends, innovations, and best practices in CX and customer service, and to provide a platform for learning, networking, and collaboration. As we all spent to much time in front of a screen - it's time to go outside to explore what our profession has to offer and create some experiences to remember.

You can choose to camp, glamp, or even stay in Berlin if you are not a big camping fan as you'll have access to shuttle services which make getting around easy.

On Friday the 8th of September 2023, prepare for an inspirational kickstart as CX leaders share their insights and lead discussions on the latest CX trends and innovations. Need to unwind during the day? You can even take a refreshing swim in the lake or hang out at the beach if you feel like skipping a session.

You see, it's not all business at the CX festival! After lunch on Saturday, it's time to have some fun. There will be a variety of activities available, such as wakeboarding, workshops, games, parties, and even yoga classes for those looking to recharge. And the best part? Breakfast, lunch, dinner, and drinks are all included!

Pack up your coworkers and friends and head to the campsite for a weekend you won't forget. With so much to see and do, the CX festival is the perfect way to connect with the CX community, learn from industry leaders, and have some fun in an exciting new format outside the usual boring exhibition halls. Let's get this adventure started! 

Pssst... ūü§ę We've heard rumors that the campsite already opens on Thursday afternoon for the ones who can't wait to get started.

Learn, explore, exchange, enjoy...

Join the tribe

CX festival will feature a variety of exciting sessions in different formats, including lightning talks, panel discussions, workshops, meetups, and performances. Our aim is to create a dynamic and engaging experience for all participants, whether you are a CX practitioner, a business leader, a technology expert, or simply interested in the field.

Our friends

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Boost the festivities

We're gearing up for the upcoming CX festival and we'd love to have you on board as a partner! Join us for a fun-filled event where you can showcase your brand, products, and services to a highly engaged and targeted audience of CX professionals and decision-makers. Don't miss out to connect with the CX community and help us spread the love for exceptional customer experiences!

To learn more about the sponsorship opportunities and to request a sponsorship prospectus, contact us at

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